FAQ

What Happens After I order? 

DawesCustomCosmetics.com makes every order with care from scratch as they are received to ensure the freshest, highest quality product to you. Due to the custom nature of your cosmetics, we are unable to accept returns, exchanges or refunds (except on defects or if the error is ours). All sales are final.

We do our best to ensure your privacy and security; all orders are processed using Secure Socket Layer (SSL) encryption technology and fraud prevention systems to make transactions as safe and secure as possible.

We accept American Express, Discover, MasterCard, Visa and PayPal.

Be on the look out for your confirmation email after you check out. Once your order ships, youll receive an email with the tracking number so that you can track your order.

If youve created an account and were logged in when you placed your order you can see if your orders shipped, the tracking number, and order history by logging into your account.

We’re excited to create your special piece for you and make sure you have a fun experience.

Orders may take up to 2-3 weeks to ship as we make all orders as we receive them. Many times we can ship it much faster. If you need your order sooner or for a specific date, please call or email before you order and we will let you know if we can fulfill your needs. We will do everything we can to make it happen. Rush fees may apply.

Can I order by email? 

If you dont wish to order online, you may place your order by emailing info@dawescustomcosmetics.com

Eve will assist you in creating your custom product and processing your order. Please have a credit card ready to complete the order.

What forms of Payment do you accept?

Dawes Custom Cosmetics accepts MasterCard, Visa, American Express, and PayPal. We do NOT accept returns, exchanges or refunds. All sales are final.

As soon as your order is completed Dawes Custom Cosmetics will begin creating your unique piece.

How long does it take to make a lipstick/lipgloss in person?

Please allow 30 minutes per person for a full custom color and 15 minutes for recreation of the 1st color with scent, flavor, and lip care customization.

How can I contact Dawes Custom Cosmetics?

Dawes Customer Cosmetics cares about you and your experience. We're happy to answer your questions or help you schedule your perfect custom party. If you would like further information about booking a Custom Color Bar for your special event or have any other questions, please either:

  • Visit our Contact Us page and complete the form 
  • Email Eve Dawes at info@dawescustomcosmetics.com 
  • Call 702-550-8446, Monday-Friday, 9-6pm PST. 

If you’ve already placed an order or need assistance placing an online order, please include the product number, your specific blend or request, and your order number if you have one when you contact us.

Eve will return your message within one (1) business day by email or phone. 

What are the ingredients?

Ingredients list.

Is Dawes Custom Cosmetics Cruelty-free?

Yes! We use only cruelty-free, all natural products, some of which are organic and vegan (as listed). Dawes Custom Cosmetics sources cosmetics so gentle they’re recommended by a triple-board certified cosmetic and plastic surgeon and made of the highest quality botanically infused mineral, natural raw ingredients. See more details on our formulations here.

How do I make an appointment?

Book and pay in 2 easy steps:

1: Contact us with your reservation enquiry via either our Online Form, emailing info@dawescustomcosmetics.com, or calling or texting: (+1) 702-550-8446. Please include your:

  1. Name
  2. Date, time and location of when and where you want the appointment
  3. How many people are in your party.
  4. Any allergies or sensitivities to aromas or ingredients when you schedule your appointment.  

2. Once we confirm and answer any questions you may have, please go ahead and add this signature experience, plus any additions we discussed from the drop down menus, to your cart and checkout. You will then receive an email confirmation. We look forward to celebrating with you and making you feel special.

Is there an appointment minimum spend?

Yes. Due to the length of the appointment, call-out to you, and artisans time, the minimum is $250 which includes your 1st completely custom unique lipstick or lipgloss. Extra completely custom colors are then $55, or $35 for custom scent/flavor/lipcare versions of your completely custom color.

What event are custom lip bars good for?

You name it, it works! Vegas Bachelorette parties, Vegas bridal parties, Vegas wedding makeup, birthday parties, children's parties (we can do colorless versions that are just scented and flavored or even add various colors of sparkle), charity events, corporate events, private house calls for 1-on-1 custom lipstick creation. 

Reservations:

We recommend scheduling your Custom Color Lip Bar Experience as far in advance as possible to ensure availability. After you have confirmed with us we will email you a link to checkout on our website which will confirm and hold your desired appointment time. Gift Certificates may also be used in lieu of a credit card. Details of our cancelation policy are provided below.

Is it suitable for vegans?

Yes, there are 2 options. The Moisturizing Organic Vegan lipstick and the Nourishing Vegan Smoothie Lip Gloss. All products are cruelty-free.

Can I buy gift certificates and how are they redeemed?

Yes, absolutely. You can buy them here. Gift Certificates are available in any amount and may be purchased online and used to purchase products online or for our Las Vegas Custom Lipstick Experience. Gift certificates cannot be redeemed as cash.

How long does shipping take?

Orders may take up to 2-3 weeks to ship as we make all orders as we receive them. Many times we can ship it much faster. If you need your order sooner or for a specific date, please call or email before you order and we will let you know if we can fulfill your needs. We will do everything we can to make it happen. Rush fees may apply.

Is gift wrap an option? 

Yes, we love gift wrapping our products to send to the recipient of your choice to save shipping to you, you having to wrap it and get it to the person you're gifting. Gift wrap is available at checkout for $

How do I apply for Dawes Custom Cosmetics to attend our charity event?

Please email info@dawescustomcosmetics.com with your:

  1. Name and charity tax ID number
  2. Date, time, and location of your event.
  3. How many guests you're expecting

We can either attend your event or set you up with a discount code so you can purchase for your event and sell them at your event yourselves at whatever price you'd like and keep the profits for your charity.

Is there a fee for Dawes Custom Cosmetics to attend our charity event?

No, we are a philanthropy based company and believe in giving back to our community. We will attend at no fee to you and give 20% back of sales made at your event to your charity. An easy way to raise money at your event at no expense to you.

Can I book Dawes Custom Cosmetics for a Pop-Up event (in store, in spa, magazine launch, etc)?

Absolutely, we love doing these. Please contact us to discuss your needs and the details so we can create the perfect pop-up custom color lip bar for you. Please include any relevant details in the notes section of the form. 

How do I reorder?

Simply add the My Custom Lipstick Reorder reorder to your cart and check out under the name we created your custom formula under at the time of your creation with us and we'll take care of the rest. You can even change the finish if you decide you want a change or to layer e.g. if you have a lipstick, you can order a gloss.

Is there anything I should avoid if I have nut allergies?

Yes, please don't order the Lip Glace base as this contains Macadamia nut oil.

What gives the most full coverage?

All of the lipsticks and lipglosses besides the Sheer Glossy Lipstick and Sheer High Shine Patent give full coverage. Please be advised when you any of the lipcare to the lipsticks it will make it slightly more sheer. 

What gives the most sheer coverage?

The Sheer Glossy Lipstick and Sheer High Shine Patent give the most sheer coverage. You can also make a lipstick slightly more sheer by adding SPF, Moisture & Sheen, or the Anti-Aging Complex.

What gives the most matte finish?

The long lasting matte lipstick or the creamy liquid matte lip gloss.

Which lipstick or lipgloss is the most long lasting?

The long lasting matte lipstick or the creamy liquid matte lip gloss. The creamy liquid matte lip gloss works best and gives a dry look finish if you wait 5 seconds between each layer application.

Which product is the glossiest?

The waterproof vegan lip polish lip gloss, sheer high shine patent lipgloss, or the sheer glossy lipstick.

How do I make the lipstick or gloss last longer?

Start by filling in the entire lip with a matching lip liner pencil, then add a layer of lipstick and blot. Repeat layers of lipstick and blotting until you have you desired coverage. Layering lipstick and lipgloss will create the most long-lasting look.

How long does the long-lasting lipstick last? 

There are no chemicals in any of our products which means they won't dry out your lips and are better for you. They are also highly pigmented which means the products tend to be really long-lasting. The lipsticks will be more long-lasting than gloss, for a long-lasting gloss choose the long-lasting base. The long-lasting formulas will last up to 12 hours but not 24 as with some chemical formulas. Since your skin absorbs what you put on it, we choose caring, nourishing ingredients over chemicals and hope you'll love the difference and have peace of mind shopping conscientiously too.