Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All items are final sale and we are not able to accept returns or refunds due to hygiene and because they are carefully created, custom, made-to-order makeup. Please take time creating your custom lipstick and makeup to ensure you’re creating something you love and it's correct.
However, if we make a mistake, we will get you the correct product or refund you, whichever you would prefer. If a mistake happens, please email us at firstname.lastname@example.org within 3 business days of when you receive your makeup with a photo of the product you’ve received, details about the issue, and order number. If the error is ours, we'll also pay the return shipping costs (if you received an incorrect or defective item, etc). We will respond quickly with instructions for how to return items from your order.
Additional non-returnable items:
* Gift cards
* Downloadable products and services
* Health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial or no refund will be granted: (if applicable)
* Products with obvious signs of use
* Products that have been opened
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 4005 W Reno Ave, Unit B, Las Vegas, NV, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: 4005 W Reno Ave, Unit B, Las Vegas, NV, United States.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.